Singapore Airlines Cancellation and Refund Policy in 2025: What Passengers Need to Know

Singapore Airlines cancellation policy


Travel plans don’t always go as expected, and having a clear understanding of airline policies can make managing changes and cancellations easier. For travelers flying with Singapore Airlines, knowing the Singapore Airlines cancellation policy and refund policy is key to avoiding stress and additional costs.

Singapore Airlines 24-Hour Risk-Free Cancellation Policy

Singapore Airlines offers a 24-hour risk-free cancellation window that allows passengers to cancel their bookings within 24 hours of purchase without penalties, provided the booking was made at least 7 days before the departure date. This gives travelers valuable flexibility right after booking.

Refundable vs. Non-Refundable Tickets

Singapore Airlines issues both refundable and non-refundable tickets, with differing cancellation terms:

  • Refundable Tickets: Typically issued for Business and First Class fares, these allow passengers to cancel and receive a full refund. However, general fare rules may apply.

  • Non-Refundable Tickets: Common in Economy and Premium Economy classes, these tickets may not allow cash refunds upon cancellation. Instead, passengers may receive travel credit or vouchers minus cancellation fees.

Passengers are advised to check the fare rules associated with their ticket at the time of purchase for specifics.

How to Cancel a Singapore Airlines Flight

Passengers who booked directly with Singapore Airlines can cancel their booking through:

  • The “Manage Booking” section on Singapore Airlines’ official website.

  • Customer service via phone or airport service counters (usually slower than online).

  • For tickets booked through third-party agents, cancellations must go through the agent.

Cancellation Fees

Cancellation fees for non-refundable tickets vary based on route, fare class, and timing of cancellation. Lower-priced fares tend to have higher fees or no refund options, while flexible tickets incur reduced or waived fees.

Refund Processing Time

Refunds, especially for refundable fares, typically take between 2 to 6 weeks to be processed, depending on the payment method and bank processing times.

Special Considerations

  • For tickets purchased for travel to/from the U.S., U.S. Department of Transportation rules require airlines to offer full refunds if cancelled within 24 hours of booking.

  • Award travel may attract redemption and redeposit fees, waived in cases of airline cancellations.

  • Group bookings and special promotions may follow different policies.

Travel Disruptions and Waivers

Singapore Airlines has made extra accommodations for disruptions such as COVID-19, allowing flexible cancellations and rebookings without penalties in specific scenarios.

Final Tips for Singapore Airlines Travelers

  • Book refundable fares if you desire flexibility.

  • Cancel within 24 hours whenever possible to avoid fees.

  • Use online services for quicker cancellation processing.

  • Check specific fare conditions before purchasing tickets.


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